Maintenance Management - Detailed Processes

Document ID: MAINT-DP-001 Version: 1.0 Last Updated: May 2026

📋 Detailed Process Breakdown

This document provides detailed breakdown of key maintenance processes.

🔄 Process 1: Request Submission & Classification

1.1 Online Submission Process

Step-by-Step: 1. Navigate to Maintenance Portal 2. Click “Submit New Request” 3. Fill in location information 4. Describe issue in detail 5. Attach photos (optional) 6. Submit request 7. Receive confirmation with request number

Auto-Classification: - System analyzes description - Determines request type - Assigns initial priority - Routes to coordinator

🔄 Process 2: Scheduling & Team Assignment

2.1 Scheduler Workflow

Key Steps: 1. Review pending requests 2. Check team availability 3. Assess skill requirements 4. Determine optimal scheduling 5. Assign team members 6. Send confirmation to requester 7. Notify assigned team

Optimization Rules: - Group same-location requests - Minimize travel time - Balance team workload - Respect priority SLA - Consider technician skills

🔄 Process 3: Pre-Work Activities

3.1 Resource Planning

Materials Check: - Review required tools - Check part availability - Order if needed - Arrange rental (if needed) - Verify equipment function

Safety Review: - Identify hazards - Prepare safety equipment - Brief team on risks - Plan emergency procedures - Arrange required permits

🔄 Process 4: Work Execution Tracking

4.1 Field Documentation

During Work: - Update progress in app - Log time spent - Document issues found - Capture photos - Note materials used - Track decisions made

Quality Checks: - Test functionality - Verify repairs - Inspect workmanship - Check safety compliance

🔄 Process 5: Completion & Quality Assurance

5.1 Final Inspection

Technician Review: - Verify all tasks complete - Test systems - Clean work area - Document completion

Requester Walkthrough: - Explain work performed - Demonstrate results - Answer questions - Get approval sign-off

Quality Inspector (if required): - Independent verification - Compliance check - Workmanship assessment - Defect identification

📊 Process Metrics

Track: - Response time - Actual vs. estimated duration - First-time fix rate - Customer satisfaction - Safety compliance